Contacting in Emergencies


Only dial 999 or 112 in an emergency.

Use the nearest phone… You don’t need money or credit; just lift the receiver and dial. The call is free.

When you dial 999 / 112, the first person you speak to is the emergency operator. Give him/her your phone number or the number you are dialling from and ask for the FIRE SERVICE. After a dialling tone, you will hear… “Fire Service”.You are now speaking to Fire Control. The operator will ask for:

  1. The number or name of the house or flat.
  2. The name of the street or road it is in.
  3.  Nearby streets or landmarks to aid directions.
  4. The District.
  5. The Town.

What sort of incident it is- fire, flood, crash….

If it is a fire,is it inside or outside the building.

Remember to speak clearly & don’t panic. The call is then processed using the latest technology. We locate the address, identify the nearest available fire engines and dispatch them to the incident in less than a minute. Only phone us in an emergency. Every year lives are put at risk by hoax callers. If we are called out unnecessarily, we may be late attending a real emergency.

If using a mobile:

If you have to call one of the emergency services in an unfamiliar area, stop & think. Where exactly am I? Road name or number? Area or County? Are there any distinct landmarks, ie. A pub, shop ? The prompt calling of the emergency services can save lives, giving the wrong address can cost time. Leave your phone on. We may need to speak to you again.