Customer Service Charter


On the 1st of May, 2005 the Council published its Customer Charter. The Customer Charter is a formal declaration by the Council of its commitment to providing an efficient and courteous service to all its customers. Every effort is made to ensure that the Council’s services are delivered to the highest possible standard.

From time to time things do go wrong. If you have a problem or are unhappy with any aspect of the Council’s services the Council wants to know about it. If a mistake has been made or the Council is otherwise at fault you are entitled to an apology. The Council will try to do what it can to remedy the situation at the earliest opportunity. Where possible it will take whatever measures are necessary to prevent a similar situation from occurring again.

Apart from setting out the level of response that should be provided the Customer Charter also refers to the responsibilities of customers. The Council will deal with its customers in a reasonable and mannerly way. Customers are expected to treat the employees of the Council in a courteous, civil and professional manner.

The Customer Charter was amended recently and the revised Charter is available for viewing by clicking on the following link:

Customer Charter

Policy on Acceptable Customer Behaviour

Laois County Council at its Management Team Meeting held on Monday 29th May 2017, adopted a Policy in relation to Acceptable Customer Behaviour – a copy of which can be viewed by clicking on the following link:

Policy on acceptable customer behaviour as agreed at May meeting